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Thank you for visiting GETOSHOP LIMITED (hereinafter referred to as "we") and purchasing our products. We are committed to providing you with high-quality carpets and a satisfactory shopping experience. Please read this Returns and Exchanges Policy carefully before placing an order.
1. Your Statutory Right of Withdrawal ("Right of Regret")
Under EU law, you have a 14-day right of withdrawal. This means you have the right to withdraw from the purchase contract and return the goods, without giving any reason, within 14 days of receiving the goods.
Withdrawal Period: The withdrawal period expires 14 days after you (or a third party designated by you, not the carrier) receive the goods.
How to Exercise Your Right of Withdrawal: To exercise your right of withdrawal, you must inform us of your decision by a clear statement (e.g., written letter or email). You may use the sample withdrawal form attached to this policy, but this is not mandatory.
Contact Us:
Email Address: [email protected]
Company Name: GETOSHOP LIMITED
Consequences of Right of Withdrawal: If you withdraw from this contract, we will refund all amounts paid, including standard delivery charges (but not the additional charges for any other, more expensive delivery method you selected), without undue delay and no later than 14 days from the date we receive your returned goods. We will use the same payment method you used for the original transaction, unless you have expressly agreed to a different method; in any event, you will not incur any fees for this refund.
2. Conditions and Costs for Returning Goods
Goods Condition: Goods must be returned unused, undamaged, and in their original condition, with all original tags, packaging (e.g., box, dust bag, etc.), and documentation (e.g., warranty card, instruction manual). Please ensure that the goods are returned in the same condition as when you received them.
Return Costs: You will be responsible for the direct costs of returning the goods to us. This means you will be responsible for the return shipping costs.
Diminished Value: If the value of the merchandise is diminished due to handling beyond the required inspection (e.g., "normal inspection"), we reserve the right to deduct the corresponding amount from your refund.
3. Return Process
Contact Us: Within the return period, please first contact us at [email protected] with your order number and reason for return. We will provide you with return instructions and a return address.
Secure Packaging: Please properly package the merchandise in its original packaging or sturdy packaging to prevent damage during shipping. We will not be able to issue a full refund for shipping damage caused by improper packaging.
Returning the Merchandise: Please ship the package to the address we provide. We strongly recommend that you use a trackable shipping service and purchase shipping insurance to track the package and prevent loss in transit. Title and risk of loss remain with you until we have processed your refund and the merchandise has arrived at our warehouse.
4. Defective Products (Returns and Exchanges)
If the product you received is defective, damaged, or materially different from the order description upon delivery, please contact us immediately (as soon as possible after signing for it, usually within 48 hours) at [email protected] and provide relevant photos or videos as evidence.
In this case, we will offer a free return or exchange or a full refund (including return shipping costs). This is in accordance with EU guarantee requirements for goods conforming to the contract.
5. Contact Us
If you have any questions about our return and exchange policy, please contact us at the following:
Company Name: GETOSHOP LIMITED
Email: [email protected]
We will respond to and process your inquiry as soon as possible after receiving your email.