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Thank you for choosing GETOSHOP LIMITED. We are committed to delivering our high-quality rugs safely to you. Please carefully read this Shipping and Delivery Policy before placing an order for important information regarding order processing times, shipping times, and associated costs.
1. Order Processing and Shipping Times
Once we receive your order and confirm payment, our team will begin preparing your order.
Standard Processing Time: All orders will be picked, quality-checked, packed, and dispatched within 5-7 business days after payment confirmation.
Possible Factors Affecting Processing Time: Order volume may surge during public holidays, weekends, or major promotions, and processing times may be slightly longer. If this occurs, we will notify you through an announcement.
2. Shipping Time and Method
Because our products are shipped from warehouses outside the EU to offer you more competitive pricing, shipments must go through customs clearance procedures before entering the EU, resulting in longer shipping times.
Standard Shipping Time: After shipping from our warehouse, it is estimated that it will take 20-40 business days for your order to arrive at your specified delivery address.
Shipping Time: This timeframe is an estimate, calculated from the time the package is collected by the shipping carrier. It includes all steps, including international shipping, customs clearance, and local delivery. Please note that customs clearance times may fluctuate from several days to several weeks due to local customs processing times, and these delays are beyond our control.
Shipping Tracking: After your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your package in real time on the carrier's official website (such as 17Track, AfterShip, or other common tracking platforms).
3. Shipping Costs
Shipping costs vary depending on your country/region, total order weight, and dimensions. The specific shipping cost will be automatically calculated and displayed during checkout.
4. Shipping Address and Signature
Address Accuracy: Please ensure that the shipping address you provide (including country, postal code, and phone number) is completely correct and complete. You will be solely responsible for any additional costs and losses incurred due to undeliverable, returned, or lost packages caused by incorrect or incomplete addresses.
Duties and Taxes:
According to EU regulations, all goods entering the EU must declare and pay applicable Value Added Tax (VAT) and, if applicable, customs duties.
Currently, for items valued under €150, VAT is collected by us at the time of sale (processed by platforms like Shopify), so you generally do not need to pay additional fees upon delivery.
For higher-value items, customs duties may apply. These taxes are the responsibility of the recipient. Logistics companies (such as DHL and UPS) will typically contact you to handle customs clearance and collect the relevant taxes. Please stay on line and respond promptly to avoid package delays or returns.
Inspection Before Signing for a Package: Before signing for a package, please inspect the packaging for visible damage or moisture. If you notice significant damage, we recommend taking photos and refusing to sign for it. You should also contact us immediately by email. Signing for the package constitutes your confirmation that the package is in good condition.
5. Package Loss or Damage
Although this is extremely rare, international shipping can be risky.
Lost: If your package is lost in transit (usually if the shipping information hasn't been updated and confirmed for more than 40 days), please contact us immediately. We will investigate and file a claim with the shipping carrier, and reship or refund your order.
Damaged: If your item is damaged in transit, please email us clear photos of the damaged area and packaging within 48 hours of receipt. Upon verification, we will arrange for free reshipment or a refund.
6. Contact Us
If you have any questions about our shipping policies or need to check the status of your order, please contact us via the following methods:
Company Name: GETOSHOP LIMITED
Email: [email protected]